Extra® Gum 120-Day Get Fit Giveaway Prize FAQ

 

Important:  In order to complete the redemption process to obtain your Extra Gum 120-Day Get Fit Giveaway Prize, you may need one or more of the following:

 

1)     Access to a printer           

2)     A valid email address

3)     A valid mailing address

 

 

 

Q:        I am trying to enter my winning code that I received in the email – but keep getting an error message. 

A:         Your prize codes are valid for ONE-TIME-USE only.  Once used, your prize code may NOT be used again.  The codes are not case-sensitive.

After five (5) tries of inputting the code incorrectly, you will be prevented from trying again for a period of 24 hours. 

After 24 hours, if you try your code again, and are still having technical difficulties, (and believe you have a valid code) please click here

 

I want to go shopping online with my virtual preloaded debit card prize!

 

 

I want to use my gym membership prize!

 

 


 

 

 

 

I want to go shopping online with my virtual preloaded debit card prize!

 

Q:        What is a virtual preloaded debit card?

A:         A virtual pre-loaded debit card is a debit card that may be used ONLINE ONLY. You may use this virtual pre-loaded debit card to purchase the specified prize online, at any website that accepts VISA.

 

Q:        How do I receive my virtual pre-loaded debit card? 

A:         After you complete the redemption process you will be provided with a PDF of your virtual, pre-loaded debit card to print out or save to your computer for later use. 

 

You will also receive a confirmation email that contains a link to your virtual, pre-loaded debit card that will give you live access to the virtual debit card for 7 days.  It is important that you print and/or save your virtual debit card to your computer, because after 7 days, you will not have live access to the link provided in your confirmation email.

 

Important:  if you do not receive this email, be sure to check your spam / junk mail folder.  For reference, the sender of this email is tpgcustomer@tpgny.com.

 

 

Q:        How do I use my virtual preloaded debit card?

A:

1)     Just go to any website that sells fitness gear and accepts VISA.

2)    Once you’ve picked out your fitness gear and are ready to check out, choose VISA as the method of payment.  

3)     You may spend UP TO the amount loaded onto your virtual pre-loaded debit card                including taxes and shipping costs. You may spend this all at once or at separate                    times until the balance is depleted.  Your purchase(s) may NOT exceed the balance of your virtual pre-loaded debit card, or your transaction(s) will be denied.

4)     When you are asked for your VISA card account number, enter the 16-digit number printed on your virtual pre-loaded debit card. 

5)     When you are asked for the expiration date, enter September, 2012.

6)     When / if you are asked for the security code, enter the 3-digit security code printed on your virtual pre-loaded debit card.

7)     When you are asked for the name as it appears on your VISA card, enter your own name.

8)     When you are asked for the billing address for your VISA card, enter your own billing address.  

9)     When you are asked for the shipping address, enter your shipping address.

 

 

Q:        Why am I being asked for my billing address? 

A:         This is legally required by the financial association.  You will NOT receive a bill.

 

 

Q:        What if my total order, including tax and shipping, is more than the value that is loaded onto my virtual pre-loaded debit card?

A:         If the total purchase amount exceeds what is loaded onto the virtual pre-loaded debit card, your transaction will be denied. 

 

Q:        What if my total order, including tax and shipping, is less than the value that is loaded onto my virtual pre-loaded debit card?

A:         You may use what remains on the virtual pre-loaded debit card for future purchases online. To check the balance that remains on your virtual pre-loaded debit card, please visit http://www.tpgactivations.com

 

Q:        What if I still have a balance on my virtual pre-loaded debit card when it expires on September 30, 2012?

A:         If there is still a balance when the virtual pre-loaded debit card expires, the balance is forfeited.

 

Q:        How can I view my transaction history for my virtual pre-loaded debit card?

A:         To view the purchase transaction history of your virtual pre-loaded debit card, please visit http://www.tpgactivations.com

 

Q:        Can I print out my virtual pre-loaded debit card and just use it at a store?

A:         No.  Virtual pre-loaded debit cards may ONLY be used ONLINE.

 

Q:        When is the deadline for me to claim my prize?

A:         You must redeem your code for your virtual preloaded debit card by September 15, 2012.

 

Q:        Does my virtual pre-loaded debit card expire?

A:         Yes.  Your virtual pre-loaded debit card expires on September 30, 2012.  IMPORTANT:  You will lose any balance that remains on the virtual pre-loaded debit card after September 30, 2012.

 

 

Q:        What if I lose or misplace my virtual pre-loaded debit card?

A:         Please click here for assistance.  

 

Q:        How can I contact Customer Service?
A:         Please click here to contact Customer Service 

 

 

 

 

 

 


I want to use my gym membership prize!

 

Q:        How will I receive my gym membership prize?

A:         You will be mailed, via U.S. First Class Mail, a physical preloaded Rewards Card that you     may use toward the purchase of, or payment toward, a gym membership or fitness classes. You will receive your Rewards Card within 2 to 4 weeks.

 

 

Q:        How long will it take to get my gym membership prize?

A:         Please allow 2 to 4 weeks for delivery of your prize.

 

 

Q:        Where can I use my Gym membership prize?

A:         You may use your prize at fitness facilities that accept Visa cards.

 

Q:        What can I purchase with my Gym membership prize?

A:         You may use your prize toward the purchase of, or payment toward, a gym membership or fitness classes.

 

 

Q:        What if the cost of my gym membership/fitness class is less than or greater than $200.00? 

A:         If your total purchase is less than $200.00, no change is provided.  You may use the balance remaining on the card until the card expires.  If your total purchase is greater than $200.00, you will be required to make up the difference at the point-of-sale, using your own cash, credit card, or personal check.

  

 

Q:        When is the deadline for me to claim my prize?

A:         You must redeem your code by September 15, 2012 to claim your gym membership prize.

  

Q:        Does my Gym membership prize expire?

A:         Yes, your Gym membership prize expires on September 30, 2012.

 

Q:        It’s been more than 6 weeks since I have redeemed my code and I have not received my Gym membership prize yet.  Who can I contact about this?

A:          Please click here for assistance.  

 

Q:        How can I contact customer service?

A:         Please click here to contact Customer Service